FAQs

That’s easy! Select your products from the products page, including the quantity you would like to hire, then enter your details before submitting. We will respond within 1 business working day to confirm the availability of products. Once you accept the quote, we require 50% deposit to secure your order.

That’s fine, these things happen and we understand that guest numbers change up until the last minute. Just touch base with us via email and we can update your order for you.

We charge a non refundable damage waiver of 15% of the total product cost which covers general wear and tear as well as picking, packing etc. We also charge a bond, this cost is 20% of the grand total and is fully refundable as long as all products are returned in the same condition you picked them up in. Is there a minimum spend? Yes, we have a minimum product spend of $550 inc GST. The damage waiver and bond are in addition to this minimum spend.

Yes, we have a minimum product spend of $550 inc GST.

All costs are inclusive of GST.

Warehouse Location - Sydney: Unit 2, 7-29 Bridge Rd, Stanmore, NSW

Warehouse Location - Blue Mountains: Medlow Bath, NSW

Opening Hours: 9am-4pm, Monday to Friday

Sure! We open up our showroom for you to visit 3pm-8pm on the first Thursday of every month. We have all of our product on display for you to have a look at, and you can even mock up your centrepieces if you like.  

If you would prefer to have a one on one consultation with one of our stylists to discuss what you need, just send us an email to make a time – picknmix@thisspace.com.au

Our pricing is based on a three day hire, however extended hire periods may be available, based on calendar bookings. Just let us know the dates you require & we’ll do our best to accommodate.

E.g. Pickup Monday and return Wednesday.

We recommend booking our styling kit, which contains everything you will need to setup the products. Please note, we do not provide ladders. We recommend asking your venue if they can supply this or supplying your own.

You will find available quantities in the drop down list where you select the quantity you wish to book. When we receive your enquiry, we will let you know if any of the products you wish to book aren’t available for your event date.

We will send instructions on how to setup anything you may not be familiar with, such as festoon lighting. In terms of the layout of centrepieces etc, we run one night per month at which time you can come in and have a play with the products in our showroom and photograph everything so that you can refer to it when setting up at your venue. 

Exactly the same way as you picked it up - wrapped in bubble wrap and cleaned. Our team will then disinfect all products to comply with COVID-safe requirements. We do understand how time poor you can be during the work week, so we can quote you on the delivery and collection of items should you require.

Absolutely! If this is the avenue you want to go down, please see our transport/delivery tab which breaks down the cost of delivery per way based on Sydney locations. These costs include delivery to the loading dock of your selected venue, however if you need your items delivered to a specific room in your building, let our friendly stylists know and we can quote this additional labour for you. We also service the greater Sydney region, so if your venue sits outside one of our 4 zones, let us know and we can create a quote tailored to your needs.

Everywhere! As you pickup from our warehouse and take the product to your venue, you may choose to drive it as far as you like, as long as it’s returned within three days (if three days is going to be a problem and you need longer, just let us know and we can work something out). If you would prefer for us to deliver, we can do so within Sydney or discuss delivery fee based on the location.

Give us a call or shoot us an email and we can arrange a time for you to come in and meet with one of our lovely stylists in our showroom.

Click here to check out our consultations page.

We include the option of hiring a styling kit, and encourage you to book it, as it will save you lots of stress on the day and in the lead up. It includes all the bits and pieces you need to install your styling, and make it look amazing. Basically, this kit will make the setup easy.

We hear you! Pick ‘N’ Mix is a unique concept, which may seem a bit tricky but we promise it’s super-simple! Click here for our simple, step-by step guide. And don’t forget, we’re here to help you with every step of our styling journey.

More questions? Let’s chat!

Contact our stylists, Bek & Emma:

info@tspicknmix.com.au or (02) 9810 9981